Privacy Policy

We collect information to provide a better experience, personalize advertisements, and enable location-based features.

• Information You Provide: Account registration data (name, email, password), profile details, and payment/billing information if you subscribe to our paid version or purchase credits.
• Location Data (Precise & Regional): With your permission, we collect precise location data (GPS, Wi-Fi, cell tower signals) to enable zone tracking and location-specific features. If precise tracking is turned off, we may still estimate your general region via your IP address.
• Device and Usage Information: We collect data about the devices you use to access onserv.com, including device attributes, operating systems, hardware versions, browser types, IP addresses, and your activity on our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to recognize you, remember your preferences, and track your interactions with ads.

We use the information we collect to power the onserv.com ecosystem:

• To Provide Our Services: Including map visualization, zone tracking, and user account management.
• To Personalize Ads (Free Version): We use your activity, profile details, and general location to show you personalized advertisements that match your interests.
• To Manage Subscriptions & Top-Ups (Paid Version): We use your data to process payments, verify subscription and credit tiers, and provide an ad-free or premium experience.
• To Improve and Secure Our Platform: To detect fraud, enforce our terms, and develop new features.

We do not sell your personal data. However, we share data in the following ways to keep our platform running:

• With Third-Party Advertisers (Free Version): We share aggregate, non-personally identifiable reports with advertisers to help them understand the demographic reach of their ads. We do not hand over your name or email to advertisers without your explicit consent.
• With Service Providers: We share data with infrastructure partners, payment processors (for paid tiers), and analytics providers who strictly follow our confidentiality agreements.
• Google Maps Integration: Our platform utilizes Google Maps features and APIs. By using onserv.com, you agree to be bound by the Google Privacy Policy, as Google automatically processes certain device and location data directly through these integrations.

onserv.com offers Google sign-in and uses Google Maps APIs. When you sign in with Google, we receive only the basic profile information Google returns (your name and email address), which we use solely to authenticate you and connect your glow across devices. We do not request access to, or receive, any other Google user data (such as Gmail, Drive, or Calendar content).

Consistent with the Google API Services User Data Policy, we do not use or transfer Google user data for any purpose other than providing and improving the functionality of our services, and we never sell or share it with third parties for advertising or any other unrelated purpose.

We give you the power to manage your privacy:

• Location Services: You can grant or revoke permission for onserv.com to access your precise location at any time through your device’s operating system settings. Revoking this may limit your ability to use zone-tracking features.
• Ad Preferences: Free-tier users can adjust settings to limit how personalized ads are targeted to them.
• Subscription Management: Paid-tier users can manage their account status, billing cycles, and data retention preferences through their account dashboard.
• Data Erasure: You may request the permanent deletion of your account and personal data at any time (see Section 10).

We implement industry-standard safeguards to protect your personal information. We retain your personal data only as long as your account is active or as necessary to provide you with our services and comply with legal obligations.

Our services are not directed to children under 13 years of age (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@onserv.com and we will delete it promptly.

Depending on where you live, you may have rights to access, correct, delete, or portability of your personal information. If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) grants you the right to know what personal information we collect, to delete it, to correct it, and to opt out of the sale or sharing of your personal information. We do not sell personal information.

To exercise any of these rights, contact us at support@onserv.com. We will verify your identity and respond within the timeframe required by applicable law.

We operate on cloud infrastructure with servers in multiple regions. Your information may be processed in countries other than your own, and by using our services you consent to such transfers. We apply appropriate safeguards consistent with applicable law.

You may request the deletion of your account and associated personal data at any time by emailing support@onserv.com or using the account dashboard where available. We will action verified requests within 30 days, subject to legal retention obligations.

We will notify you before we make changes to this Privacy Policy and give you the opportunity to review the revised policy before choosing to continue using our services.

If you have questions about this policy, you can contact our privacy team at: support@onserv.com.